Winner of the LGFA Award for Transforming Service Delivery: Request for Service, Auckland Council
About the Winner:
The Request for Service project saw Auckland Council move its systems for reporting property maintenance issues (approximately 150,000 such requests per year) from a 55-step, mostly manual process to a 10-step automated process.
The Judges said:
Being able to interact with council online (including self-service) is a customer expectation - particularly for a service such as reporting a property management issue. We recognise the scale of the project and of the change that has been made. We have also been impressed with the efforts the team has made to share the lessons across the organisation.