This workshop focuses on the leadership skills required to create key partnerships and negotiate outcomes for local government leaders in New Zealand’s current challenging environment.
- 07 Mar 2023
- 10:00 - 14:30
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- Christchurch Town Hall, 86 Kilmore St, Christchurch Central, Ōtautahi Christchurch, New Zealand
- Individual Ticket to Workshop
- 390.00 (plus GST) Members
- 450.00 (plus GST) Non Members
- Three Tickets to Workshop
- 1,200.00 (plus GST) Members
- 1,200.00 (plus GST) Non Members
About this event
Grounded in over 35 years of the Glaser’s published research, this evidence-based programme transforms conflict into creative problem solving and stronger, more resilient relationships. It unlocks the skills to navigate life's difficult conversations.
The format:
The Glaser’s award-winning programme raises the bar for learning. By combining skill-building video instruction with live workshops, this interactive experience is transformative and enduring.
- 2.5 hours - ahead of the workshop will complete online learning which is self-paced, an interactive workbook is included.
- 3.5 hours - learning in-person with the Glasers is an experience like none other, this session is designed to bring the ultimate level of personalisation and hands-on instruction, a networking lunch is included on the day.
The challenge:
Deep fissures have created a need for tough conversations local government leaders never thought they’d need to have. Too often, hard conversations are driven by emotion rather than a conscious, skillful method. In this rapidly evolving local government political landscape, complex new challenges require intentional dialogue.
The opportunity:
Honesty need not be unkind; candor can be compassionate and empathetic. When conflict is managed consciously and intentionally, the foundation exists to stimulate creative problem solving, increase innovation, and build relationships and trust. By focusing on what to say and how to say it, the toxicity of avoidance is replaced with kind candor and powerful solutions.
Who are the Glasers:
The presentation style of the Glasers is unique. Former actors as well as award winning researchers and university professors, the Glasers utilize their dramatic skills to recreate compelling conflict scenarios directly from the lives of New Zealand’s local government leaders. This programme has evolved from three decades of their own published, field-tested research and introduces participants to concrete, tangible skills to:
- Transform criticism from triggering to trust-building
- Raise difficult issues that solve problems and strengthen relationships
- Listen to understand and align
- Reduce the lag time between noticing and discussing a problem
- Create trust from conflict
- Generate collaborative solutions around complex issues
Learn more in this short video:
Presenters
Glaser & Associates
Read ProfileGlaser & Associates
Peter A. Glaser, Ph.D. and Susan R. Glaser, Ph.D. received their doctorates in Communication from the Pennsylvania State University. Their BreakThrough Communication series won the Gold Award for best hybrid learning of 2022 from the International E-Learning Association.
Authors of the internationally acclaimed book, Be Quiet, Be Heard: The Paradox of Persuasion, they have been married business partners and co-presenters for their entire career. Drs. Glaser have published three books and more than 40 research articles.
Their research on transforming organizational culture has received the International Association of Business Communication Research Foundation Award for bridging communication theory with practical application. They also received the Pennsylvania State University Outstanding Alumni Award. Feature stories have been written about their work in Business Week, Fast Company, Psychology Today, Newsday, Nation’s Business, National Business Review, Working Woman, Success Magazine, and the Washington Post.
The Glasers have served as members of the University of Oregon faculty as well as global consultants working with leaders from Fortune 100 companies such as Microsoft, Hewlett Packard, Facebook, Tektronix, Hyundai, and Sony Corporation. They have worked with leaders and companies throughout the UK, Canada, India, Sri Lanka, Singapore, Malaysia, Indonesia, Philippines, Thailand, Hong Kong, Australia, and New Zealand. They also have worked with federal, state, and local government leaders - including their ongoing work with the US Congress.