Winner of:
Excellence in Placemaking Award

Rotorua Lakefront Redevelopment – creating a worldclass lakefront experience

Rotorua has a rich history as one of Aotearoa New Zealand’s key tourism destinations, a title that our community has been proud to hold for many generations. Our unique natural environment and Māori culture are fundamental to the experience for anyone who visits Rotorua and are the two main features that influenced the physical transformation of the Rotorua Lakefront.

After a decade of considering how to transform the lakefront, planning, consultation and investigation, in 2018 Rotorua Lakes Council (council) successfully partnered with central Government to invest $41m into the total redevelopment of the lakefront reserve. Creating a modern and immersive visitor experience for both locals and visitors, it was the largest scale investment in public space in the city’s history.

To Rotorua Lakes Council, iwi partners, commercial operators and the wider community, the redevelopment of the Rotorua Lakefront was an essential step towards unlocking the city’s potential and reclaiming our identity as a top tourism destination in New Zealand.

Through existing and new partnerships, Rotorua Lakes Council worked hard to deliver a world-class destination that will benefit locals, support regional and national tourism, and encourage private investment, in turn creating ongoing pride and prosperity for the people of Rotorua.

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Excellence in Māori-Council Partnerships - Te Tohu Waka Hourua (the Double Canoe)

Ngāti Whātua Ōrākei Reserves Board – Ko te Pūkakī: 2040

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The Ngāti Whātua Ōrākei Reserves Board is a co-governance partnership with Auckland Council, jointly managing reserve whenua. With equal representation, it enables shared decision-making, resourcing, and accountability. Through iwi-led delivery,
Award Year: 2026
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Excellence in Organisation and People Development

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This was a programme of customer service transformation – including the construction of a customer service centre, inculcating a customer culture, and enhancing the skills of the customer service staff.
Award Year: 2021
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