This was a programme of customer service transformation – including the construction of a customer service centre, inculcating a customer culture, and enhancing the skills of the customer service staff. This was achieved in six months with the Council having achieved its efficiency and customer service targets in the first year.

The Judges said:This was a highly transferable total transformation of the Council’s public-facing services. It blends digital transformation culture change, and skill/knowledge-based development into a story with a particularly compelling before and after. To take just one example – before the transformation one customer query in five was answered at first contact with the Council, after the transformation four in five are.

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Excellence in Environmental Leadership

Shoreline Management Pathways Project

Thames-Coromandel has undertaken shoreline management planning for its 400km of coastline to reduce risks to people, property, the environment, and tāonga associated with coastal hazards. The result is a set

Award Year: 2023

Excellence in Placemaking

Hastings District Council’s Place Based Housing Solution

In five years, the waitlist for social housing in Hastings has increased from 57 people to approximately 640. The Place Based Housing Solution is the result of a conversation between

Award Year: 2021

Excellence in Māori-Council Partnerships - Te Tohu Waka Hourua (the Double Canoe)

Transfer of Functions to an Iwi Authority under s33 RMA

Section 33 of the Resource Management Act allows a local authority to transfer any one or more of its functions under that Act to an iwi authority. Waikato Regional Council